Help & Store Policy

MUSIC:

Once you purchase music from the store at crystalcaseymusic.com, you will receive two emails.  One is your invoice, and the other is your download links.  If you have any issues with the downloads or getting the music to play on your devices, please email info@crystalcaseymusic.com, and we will ensure that you can listen to the music.

Download instructions for desktop computer:

MP3s and Images: Click on the links provided in your email and it will start to play the song or allow you to view the image in your web browser.  Right click on the music player or image and “save audio as” or “save image as.”  You will then be able to save the audio/image to your computer.  For zip files, click the file in your email, and “save file.”  Files will then be in your downloads folder, or whichever folder you chose to save it in.

Download instructions for mobile devices:

Tap the links provided in your email.  Long press on images to download them.  Tap the three vertical dots in the music player to download MP3s.  For zip files, tap the link and download the file.  To open zip files on android, you’ll need to go to your downloads folder rather than open directly when downloaded. (Find the downloads folder by swiping up on your home screen and tapping the “files” icon.)

Crystal’s music is also available on Bandcamp, CD Baby, and Apple Music, for anyone who would like to use these services, and crystalcaseymusic.com accepts Bitcoin, Litecoin, and Ethereum for her music as well.  Crystal values music purchases in all forms, but several fans have asked, so here’s the breakdown when you buy her music:  Crystal receives 100% of your purchase through crypto payments, 95% of your purchase through crystalcaseymusic.com, 86% of your purchase from CD Baby, 80% of your purchase through Bandcamp, and 65% of your purchase from Apple Music.  The rest goes to the various platforms and their fees, including Paypal’s 5% transaction fee.

 

MERCHANDISE:

All merchandise in the store is listed in US Dollars.  Products are printed-on-demand just for you and cannot be returned or exchanged (unless something arrives damaged.)  Double check with the size guides and read the descriptions of every product you buy.  Some products run true to size, others run small, and we have done our best to note these kinds of things in the descriptions.  Your general feedback is always welcome and appreciated, please email info@crystalcaseymusic.com.

Shipping is worldwide and calculated depending on your location.  If the products are shipped outside of the US there may be a customs fee, depending on the rules in your country.  The more products you purchase in one order, the less you pay in shipping.  Please read our Terms & Privacy for our complete Privacy and Store Policy.