Lesson Agreement

Effective Date: June 1, 2024

Welcome to our Lesson Agreement. Here you will find information on: Student/teacher expectations, scheduling, rescheduling, tardiness, absence and refund policy, lesson rates, subscription payments, etc. We reserve the right to modify the Lesson Agreement at any time. We will notify you of any changes by posting the new information on this page and updating the “Effective Date” at the top of this lesson agreement, and we will notify enrolled students of any major changes to the Lesson Agreement such as billing changes or changes to our absence policy via email. Your continued use of the site after modifications here will constitute your acknowledgment of the modified agreement to abide and be bound by them.

Student Expectations:

  • The student is expected to arrive on time to each lesson and bring all necessary materials (sheet music, pencil, notes, books, instrument, etc).
  • The student is expected to have Zoom set up in a way that the teacher can hear and see them properly. The teacher will advise on appropriate audio and video settings for music lessons.
  • The student is expected to be an active participant in each lesson and treat themselves and the teacher with respect.
  • The student understands that regular practice is required for success with their instrument or voice.
  • The student is expected to have fun!

Teacher Expectations:

  • The teacher is expected to attend the student’s lessons on time with the necessary materials.
  • The teacher is expected to recommend material and prepare lessons that are appropriate to the age, ability, goals, and unique learning style of each individual student.
  • The teacher is expected to teach the principles of music and the instrument (or voice) so that the student can gain the most out of their musical education.
  • The teacher is expected to make each lesson enjoyable!

Lesson Schedule:

  • Lessons are scheduled on a weekly basis in 30, 45, or 60 minute increments. Once a day/time is agreed upon by teacher and student, that time will be reserved for said student and the student will be responsible for paying for that time slot.
  • Lessons are held year round with the exception of some holidays (Christmas, Thanksgiving, etc.)

Tardiness:

  • Students arriving within the first one third of their lesson time allotment may have the remainder of their scheduled lesson. However, the lesson will end at its usual time, and extra time will not be added to the end of the lesson.
  • If the teacher has extenuating circumstances that require being late, they will communicate by phone or email with the student or parent to decide together how to proceed.

Absences & Cancellations / Refund Policy:

  • The teacher will wait one third of the student’s lesson time allotment before calling it a “no-show,” at which point the teacher can exit the meeting and move on. No-shows are non-refundable and no make-up credit will be given.
  • Rarely, the teacher may need to reschedule or cancel a lesson, and they reserve the right to do so for any reason. If the teacher must cancel a lesson, the student/parent will be notified and will receive a credit toward their next billed lesson, in which the next payment will be deferred by one week to make up for the loss.
  • If the student goes on vacation, they should provide at least 2 week’s notice to the teacher, so that a subscription pause can be activated. If the vacation is longer than three weeks, the students’ time slot cannot be held, and the student may need to schedule a new time upon returning.
  • There are no refunds on lessons that have been paid for. If the student (or parent/guardian) needs to cancel a lesson after a weekly payment has gone through, they must provide the teacher 24 hours notice in writing in order to receive a make-up lesson, or up to three credits per year toward their next scheduled payment cycle, in which the next payment will be deferred by one week to make up for the loss.
  • Excessive absences (more than 5 per year), even those with notice, may not be accommodated with make-up lessons or credits and will be billed as regular lessons.
  • Please understand that when committing to lessons, we are reserving a specific day/time for you that cannot be filled by other regular customers. Therefore, you are not only paying for each individual lesson that occurs, but for the reservation of that time slot. For this reason, excessive pauses and cancellations may result in the loss of your time slot.
  • The following holidays are exempt from the above absence policy: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the week between Christmas Day and New Years Day. Lessons may be held on these days at the teacher’s discretion, and students still need to provide 24 hours notice of an absence, but cancellations on these days will not count against the student.

Lesson Recordings:

  • Lessons may be recorded for quality assurance, safety, and/or marketing purposes. Recordings for marketing purposes are defined as small clips of any given lesson’s best moments that may be displayed on crystalcaseymusic.com or any of Crystal Casey Music’s social media accounts. Your privacy is important. Students’ personal data (name, location, contact info, etc.) will never be shared, and you can opt out of marketing by sending an email stating your preference for any recordings to remain private and solely for the purpose of quality assurance and safety to info@crystalcaseymusic.com

Termination of Lessons:

  • If the student wishes to discontinue lessons, at least two weeks written notice from the student (or parent/guardian) is requested for termination of their subscription. Email is the acceptable form of notice. In the event of an immediate termination, there are no refunds on lessons that have already been paid for. If you are paying every 6 weeks, be mindful of your payment schedule to avoid paying for lessons you don’t intend to take. The more notice provided, the better, as a courtesy.
  • The teacher reserves the right to terminate lessons with any student for any reason. In such an event, the student (or parent/guardian) will be notified by email of the effective date, and the student’s subscription will be canceled. The student will be refunded any payment made for lessons scheduled past the effective date of termination.

Lesson Rates:

Families have two ways of subscribing to lessons through crystalcaseymusic.com. You can choose whether your subscription renews weekly or every 6 weeks (discounted). We also offer family packages for those who live under the same roof (siblings, parent and child, husband and wife, etc.) at a further discounted rate. Rates are subject to change. At least 30 day’s written notice will be given to enrolled students if changes to rates will be made. Contact us to learn more.

Payments:

  • Lessons are subscription-based, and payments are automatically withdrawn depending on the schedule you choose. Once a lesson time is agreed upon by the student and teacher, the student/parent will be sent a subscription link from crystalcaseymusic.com.
  • Payment must be received and processed before each lesson in order for the lesson to take place.
  • Weekly Lessons: Your first order goes through immediately in advance of your first lesson. Then, the subscription renews every Saturday in advance of your subsequent lessons.
  • 6-Week Packages: Your first order goes through immediately in advance of your first lesson. Then, the subscription renews every six weeks on the Saturday preceding every 7th lesson.
  • Credit/Debit Card are acceptable forms of payment.

By subscribing to lessons on crystalcaseymusic.com, the student(s) and/or their guardian(s) state that they have read and fully understand the policies outlined in this document and agree to abide by all policies.

Terms of Service

Effective Date: June 1, 2024

Welcome to www.crystalcaseymusic.com (the “Site”), operated by Crystal Casey Music (“we,” “us,” or “our”). By accessing or using our Site and services, you agree to comply with and be bound by these Terms of Service (the “Terms”). Please read these Terms carefully. If you do not agree to these Terms, you may not use our Site and services.

1. Use of the Site

You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you have the legal capacity to enter into these Terms.

2. Accounts

To access certain features of our Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

3. Music Lessons

Please refer to our Lesson Agreement above for information on scheduling, cancellations, make-up lessons, payments, etc. Our site offers various music lessons. Lessons are conducted online via Zoom at the agreed-upon time of booking.

  • Lessons must be scheduled in advance and paid for through our Site.
  • You are responsible for ensuring your availability for the scheduled lessons.

4. Returns

  • As our services are digital and/or time-based, and there are no physical products to return, a return policy does not apply. There are no refunds on digital products, as once they are viewed or downloaded, they cannot be unviewed or undownloaded.

5. Non-Refundable Fees

  • Any fees, such as administrative or processing fees, may be non-refundable. This will be clearly communicated during the booking process.

6. Intellectual Property

All content on our site, including text, graphics, logos, images, audio, and video is the property of Crystal Casey Music or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from any content on our site without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Crystal Casey Music shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Arkansas, USA, without regard to its conflict of law principles.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Effective Date” at the top of these Terms. Your continued use of the Site after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by them.

10. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: info@crystalcaseymusic.com

Thank you for visiting www.crystalcaseymusic.com. We appreciate your trust and are committed to providing you with quality music lessons and music education content.

These Terms of Service were last updated on June 1, 2024.