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Lesson Agreement

Student Expectations:
•The student is expected to arrive on time to each lesson, and bring all necessary materials (sheet music, pencil, notes, books, instrument, etc).
•The student is expected to have Zoom set up in a way that the teacher can hear and see them properly. The teacher will advise on appropriate audio and video settings for music lessons.
•The student is expected to be an active participant in each lesson and treat themselves and the teacher with respect.
•The student understands that regular practice is required for success with their instrument or voice.
•The student is expected to have fun!

Teacher Expectations:
•The teacher is expected to attend the student’s lessons on time with the necessary materials.
•The teacher is expected to recommend and prepare material that is appropriate to the age, ability, goals, and unique learning style of each individual student.
•The teacher is expected to teach the principles of music and the instrument (or voice) so that the student can gain the most out of their musical education.
•The teacher is expected to make each lesson enjoyable!

Lesson Schedule:

•Lessons are scheduled on a weekly basis in 30, 45, or 60 minute increments. Once a day/time is agreed upon by teacher and student, that time will be reserved for said student and the student will be responsible for paying for that time slot.
•Lessons are held year round with the exception of some holidays (Christmas, Thanksgiving, etc.)

•Students arriving within the first one third of their lesson time allotment may have the remainder of their scheduled lesson. However, the lesson will end at its usual time, and extra time will not be added to the end of the lesson.
•If the teacher has extenuating circumstances that require being late, they will communicate by phone or email with the student or parent to decide together how to proceed.

•The teacher will wait one third of the student’s lesson time allotment before calling it a “no-show,” at which point the teacher can exit the meeting and move on. No-shows are non-refundable and no make-up credit will be given.
•Rarely, the teacher may need to cancel a lesson, and they reserve the right to do so for any reason. If the teacher must cancel a lesson, the student/parent will be notified and will receive a credit toward their next billed lesson, in which the next payment will be deferred by one week to make up for the loss.
•If the student goes on vacation, they should provide at least 2 weeks notice to the teacher. If the vacation is longer than three weeks, the students’ time slot cannot be held, and the student will need to re-enroll upon returning.
There are no refunds on lessons that have been paid for. If the student (or parent/guardian) needs to cancel a lesson, they must provide the teacher 24 hours notice in writing in order to receive a make-up lesson, or up to three credits per year toward their next scheduled payment cycle, in which the next payment will be deferred by one week to make up for the loss.
•Excessive absences (more than 5 per year), even those with notice, may not be accommodated with make-up lessons or credits. They will be billed as regular lessons.
•Your subscription can be paused at any time. Please provide advanced notice of a pause to ensure payment does not go through.
Please understand that when committing to lessons, we are reserving a specific day/time for you that cannot be filled by other regular customers. Therefore, you are not only paying for each individual lesson that occurs, but for the reservation of that time slot. For this reason, excessive pauses and cancellations may result in the loss of your time slot.
•The following holidays are exempt from the above absence policy: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the week between Christmas Day and New Years Day. Lessons may be held on these days at the teacher’s discretion, and students still need to provide 24 hours notice of an absence, but student cancellations on these days will not count against the student.

Lesson Recordings:
Lessons may be recorded for quality assurance, safety, and/or marketing purposes. Recordings for marketing purposes are defined as small clips of any given lesson’s best moments that may be displayed on or any of Crystal Casey Music’s social media accounts. Your privacy is important. Students’ personal data (name, location, contact info, etc.) will never be shared, and you can opt out of marketing by sending an email stating your preference for any recordings to remain private and solely for the purpose of quality assurance and safety to

Termination of Lessons:

At least two weeks written notice from the student (or parent/guardian) is requested for termination of lessons. Email is the acceptable form of notice. In the event of an immediate termination, there are no refunds on lessons that have already been paid for. If you are paying every 6 weeks, be mindful of your payment schedule to avoid paying for lessons you don’t intend to take. The more notice provided, the better, as a courtesy.

Lesson Rates:

Families have two ways of subscribing to lessons through You can choose whether your subscription renews weekly or every 6 weeks (discounted). We also offer family packages for those who live under the same roof (siblings, parent and child, husband and wife, etc.) at a discounted rate.

Lesson rates are as follows:

Single student:
•$36 per 30 minutes weekly (or $216 $204 every 6 weeks)
•$54 per 45 minutes (or $324 $306 every 6 weeks)
•$72 per 1 hour (or $432 $408 every 6 weeks)

Two or more family members:
•$33.50 per 30 minutes per student (or $216 $195 every 6 weeks)
•$51 per 45 minutes per student (or $324 $297 every 6 weeks)
•$68.50 per 60 minutes per student (or $432 $399 every 6 weeks)
*Keep in mind, family packages will be two or more of these prices combined.

Rates are subject to change. At least 30 day’s written notice will be given if changes to rates will be made.

•Lessons are subscription-based, and payments are automatically withdrawn depending on the schedule you choose. Once a lesson time is agreed upon by the student and teacher, the student/parent will be sent a subscription link from
•Payment must be received and processed before each lesson in order for the lesson to take place.
•Weekly Lessons: Your first order goes through immediately in advance of your first lesson. Then, the subscription renews every Saturday in advance of your subsequent lessons.
•6-Week Packages: Your first order goes through immediately in advance of your first lesson. Then, the subscription renews every six weeks on the Saturday preceding your 7th lesson.
•Credit/Debit Card are acceptable forms of payment.

By subscribing to lessons on, the student(s) and/or their guardian(s) state that they have read and fully understand the policies outlined in this document and agree to abide by all policies.

Terms of Service

Short Description

Privacy Policy

Short Description

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.